Privacy Policy
Last Updated: September 2026
1. Overview
CakeMela ("we", "our", or "us"), operated under Jhar Art & Craft, Bariatu Road, Ranchi, Jharkhand, is committed to safeguarding your personal data and privacy. This Privacy Policy details how we collect, use, and protect your information when you access our website and order custom cakes.
2. Information We Collect
- Contact Details: Your mobile phone number and recipient name used for instant WhatsApp OTP verification and delivery coordination.
- Delivery Information: Pincode, shipping address, landmark, and optional live GPS map pin coordinates to ensure accurate doorstep delivery in Ranchi.
- Order Details: Cake flavors, weights, custom messages/photos, and billing totals.
3. WhatsApp Communication & OTP
We utilize WhatsApp Cloud API solely for transactional purposes: sending one-time verification codes (OTPs), dispatch notifications, and real-time order status updates. We do not sell your contact details to third-party telemarketers.
4. Payment Security
Online transactions are routed through RBI-authorized payment gateways (PhonePe UPI / Net Banking) with 256-bit encryption. CakeMela does not store your debit card, credit card, or banking PINs on its servers.
5. Cookies & Session Persistence
We utilize secure session cookies to remember your authenticated login state for up to one year and maintain your active cart items across visits.
6. Contacting Us
For any privacy inquiries or to delete your customer record, contact us at support@cakemela.com or WhatsApp +91 8969094224.